What Happens if I Get an Bad Lead?

We are very confident in the quality of our home improvement leads. However, we understand that there may be a variety of circumstances for a contractor to request the return of a lead. Generally this falls into the category of not being able to contact the homeowner or the homeowner has a change of heart due to personal issues.

Regardless, we offer a simple, no-hassle process to return a lead. If you get an invalid lead, you can return it by simply contacting our Customer Service representatives within seven (7) calendar days of purchase.

Each lead returned for credit will be independently verified to ensure it meets the return criteria. For more detailed information, refer to our lead return policy.

Do I Have to Pre-Pay for My Leads?

No. There is no contractor affiliate sign up fee. New contractors receive home improvement leads (without homeowner contact information) for review and approval prior to purchase. A contractor determines whether to purchase a particular lead.

Online, electronic payment for leads is the norm. You do not provide us with your credit card information.

For those contractors with a six-month purchasing relationship, we can establish a credit limit for a post payment process, with weekly electronic billing for those leads purchased the previous week.